Our Services

Refund / Return / Exchange Policies

 

Refunds : 

  • We accept refunds, in the case where the goods are returned within 3 days and are in their original condition.
  • There are certain situations where only partial refunds are granted: (If applicable)
  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged or missing any part for reasons not due to the company’s error.

 

Sale items (If applicable) : 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Returns : 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned.
  • Perishable goods such as food , seed , Supplementary ,medicine and use items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

 

Exchanges (If applicable) :

  • We only replace items if they are defected or damaged from their original manufacturer and not due to misuse.
  • If you need to exchange any purchased item by the same item (if available in stock), just inform us by sending an email or pay us a visit in the workshop.
  • Shipping costs are non-refundable.
  • Shipping cost of the returned items will be deducted from refunds. The customer is responsible for paying the shipping costs for returning the goods.

 

Shipping /Delivery of Orders : 

  • We only ship orders to customers inside Kuwait. 
  • Shipping and delivery dates for orders placed will be set based on the availability of desired items and the shipping options that the customer chooses.
  • For shipments outside Kuwait, the customer has to choose the shipping provider he wants to deal with who will be responsible for picking the goods in his vehicles from the store’s warehouse, consequently, the shipping date estimates will appear on the shipping quotes page.
  • Please also note that the shipping rates for many items we sell are weight-based.
  • The weight of any such item can be found on its detailed page.
  • To reflect the policies of the shipping companies we use, all weights will be rounded up to the next kilo gram.